Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the item(s) are purchased through a 3rd-party platform such as TCGplayer, eBay, or Amazon, returns must be processed through the respective platform's return process.

All sales, including TCG Singles for any game / product, are FINAL and exempt from our return policy.

Additional non-returnable items:

• Gift cards
• Video Games that have extensive use beyond how they were shipped
• Sealed product that is no longer sealed with its factory wrapping

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will email you to confirm we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time for your refund to be officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at support@crowncardstcg.com

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@crowncardstcg.com

Shipping

To return your product, you should mail your product to:

Crown Cards TCG

574-E Ritchie HWY #178

Severna Park, MD 21146
You will be responsible for the return shipping cost for your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. It is your responsibility to make sure your order arrives with us safe and sound, in the condition you sent. We highly recommend using extra services such as insurance and signature confirmation. We are not responsible for any loss, damage, theft, etc., of your order during transit.